Innovation Master – Zenith Award: First National Bank. Picture: JEREMY GLYN
Innovation Master – Zenith Award: First National Bank. Picture: JEREMY GLYN

At FNB, we focus heavily on innovation as a being a strategic source of competitive advantage. Our strategy is customer centricity, but innovation is both a value and strategic pillar deployed in support of the strategy. Via our internal employee rewards programme, FNB Innovators, we pursue radical, incremental and systemic innovations.

FNB has delivered more than 8,160 fully implemented innovations since 2004 but we will not stop there. We believe that innovation is a lifelong journey rather than a destination. Our people are at the heart of our innovation efforts. We provide them with space to contribute, work that is challenging and empowerment to make a difference. In return, they don't leave the best parts of themselves at home when they come to work. We rely on them to be curious, obsess about mastery, have courage, be adventurous and root for the team.

They tell us that they love the combination of FNB's leadership, entrepreneurial culture and decentralised structure. It offers them a compelling work experience and opportunities to innovate, that they would never have associated with a bank prior to joining us.

FNB